A note on interface differences
Client menus are not named consistently across Windows, macOS, Android and iOS, and even two clients on the same platform may call a subscription a profile, a config file or a server list. This page describes where the entry sits and roughly what order to follow on each platform: if you cannot find the matching menu, look for anything labelled subscription, profile or update first, then compare it with the description below. The underlying features and import logic are the same — only the wording differs.
Step 1: Create an account
A Log in button sits in the top-right corner of every page; it leads to the dashboard login, which also offers a sign-up entry — you can switch straight to the registration view from there. The form has just two fields: username and password. This service does not need an email address, so you submit and land in the dashboard without waiting for a message or clicking a verification link. Pick a username of 6–20 letters or digits, since it is awkward to change later, and use a password of at least 12 characters stored in a password manager — registration is not tied to an email address, so the password is the only way to recover the account and losing it means signing up again.
After you submit, the page jumps automatically to the account overview in the dashboard. If it stays put, the usual causes are a username that is already taken or two passwords that do not match — try another username. The first thing to do after registering is not to buy a plan but to confirm the overview page opens: if it does, your session is active and stored in the browser, so head to the plan section next.
If you would rather compare the price tiers before deciding, read the plans page on this site first and then come back to the dashboard to order — both show exactly the same prices and data allowances.
Step 2: Choose a plan and order
The plan section of the dashboard lists three monthly tiers: ¥9.9/month with 60GB, ¥18/month with 250GB and ¥28/month with 500GB. Data resets every month on your activation date, and if you upgrade mid-cycle the amount you already paid is converted into remaining days rather than wasted. For everyday browsing, email and the occasional video, 60GB is usually enough; if you watch a lot of 4K or leave downloads running for hours, the 250GB and 500GB tiers are the easier choice.
If your usage varies a lot and you do not want to be tied to a monthly cycle, look at the data packs: ¥158/300GB, ¥358/1000GB and ¥658/3000GB. Packs are used until they run out and never expire, they can sit alongside a monthly subscription, and the dashboard shows the remaining balance of both plus the order in which they are drawn down. Once you have picked a tier, click Get started on the card to reach checkout — Alipay, WeChat Pay and USDT are supported, so pay with whichever is easiest.
Once payment goes through, the order status moves from pending to paid and the plan becomes active on the overview page. If the status does not change right away, go back to the orders section and hit refresh; if it is still unchanged after a few minutes, open a ticket in the dashboard with your order number and the payment time so it can be checked. This service offers a 30-day money-back guarantee, with the exact conditions set out in the terms of service. There is no need to agonise over device counts before ordering: simultaneous devices are unlimited, one plan covers several devices, and you never buy per device.
Step 3: Get the subscription link in the dashboard
After the plan is active, return to the account overview and scroll down to the subscription section. It usually offers two actions: copy subscription link and one-click import. The first puts the link on your clipboard for pasting into a client by hand; the second tries to launch a client already installed on the machine and write the profile directly, saving a copy-and-paste. Both buttons deliver the same thing, so use either.
A subscription link is an address carrying a token, for example https://example.com/sub?token=YOUR_TOKEN. That is only a format example: real links are generated in the dashboard after you log in, and this page neither provides nor caches any subscription address. Treat the link as an account credential — anyone who has it can burn through your data — so do not post it in group chats or forums, or leave it in a screenshot. To use a new device, log in to the dashboard and copy the link again rather than forwarding the old one.
The subscription link is not a one-time token; it stays valid long term. Clients poll that address for the latest routes, so when routes change or new regions are added you just hit update subscription once in the client — no reinstall and no new order. If the dashboard says the subscription is inactive, first check that the plan status is paid; the subscription pauses when data runs out or the plan expires, and after renewing you copy the link again from the overview page and update in the client to restore it.
Step 4: Import the subscription in your client
The VPNAY clients are all in the download section of the dashboard, with Windows / macOS / iOS / Android / Linux builds available after you log in. Besides the VPNAY clients you can use any general-purpose client that supports subscription import — the process is much the same.
Whichever client you use, the order is always the same:
- Download and install the client for your platform; the installer does not touch your system proxy settings.
- Open the client and find the subscription or profile entry.
- Add a new subscription, paste the link you copied in the previous step and save.
- Click update once and the client pulls the route list.
- Pick a route from the list and you are ready to connect.
Windows
Download the Windows client from the dashboard, double-click the installer and follow the prompts to finish — you do not need to disable any existing network settings. When the client opens, the left side holds routes grouped by region and the subscription entry sits at the top or in the sidebar: click Subscription → Add subscription, paste the link into the field, save and click Update, and routes for Hong Kong, the United States, Singapore, Japan, Canada, the Netherlands and more appear in the list.
Select a route and click Connect. The first time, the system may ask you to confirm network permission — just allow it. Turn on TUN mode when you want every application to go through the route; for browser-only use, system proxy mode is enough, and after switching it is best to disconnect and reconnect so the setting takes effect. If the client spins forever after launch, update the subscription once; if that does not help, try another route.
macOS
Download the macOS client and drag it into Applications. The first launch asks for a system extension and network permission: allow it once under System Settings → Privacy & Security, otherwise clicking Connect later will do nothing at all — that is a standard macOS restriction, not a client fault. Restarting the client once after granting permission is the safer route.
Open the menu bar icon and go to Subscription → Add subscription, paste the link, save, click Update to refresh the route list, then pick a region and connect. On macOS you can also import the same subscription link into a general-purpose client; the flow mirrors Windows: add subscription, paste, update, choose a route. If you see connected but pages will not load, check that the system clock is accurate and then switch to another route in the client — in most cases a different route fixes it.
Android
Get the Android client package from the dashboard's download section and install it; on first install Android asks you to allow apps from that source, so allow it and continue. Open the client, go to the subscription page, add a subscription and paste the link, then update and return to the home screen to choose a route. The regions are listed in the same order as the dashboard, and routes added later appear automatically after you update the subscription.
The first time you tap Connect, Android shows a VPN connection request — tick Always allow and confirm, and it will not ask again. When you move between mobile data and Wi-Fi the connection is rebuilt once and briefly returns to disconnected, which is normal; give it a few seconds. If it will not connect for a long stretch, update the subscription in the client and try another route.
iOS
The iOS client comes from the App Store, and the dashboard's download section links straight to it. Open the client, tap Add subscription, paste the link and save, then choose a route from the list and tap Connect. The first connection asks you to add a VPN configuration — confirm as prompted (device passcode or Face ID) and you will only do this once.
Once connected, a VPN badge appears in the status bar; if it does not show up after a moment, go back to the client and tap Connect again. Use one subscription link in a single iOS client — several clients updating the same profile tend to overwrite each other, which shows up as a route list that suddenly empties or jumps back to an old node.
Step 5: Connect and verify it works
Select a route in the client and click Connect; the status changes from disconnected to connected and the current latency for that route appears beside it. Latency only reflects response speed at that moment and varies a lot between regions, so pick a route whose number is steady rather than bouncing around — there is no need to keep refreshing for the lowest figure. Once connected, spend half a minute confirming the route really is live before you start streaming; it saves a lot of false alarms later.
Verifying is simple: open the My IP page on this site and it shows your current exit IP and its location. If the location matches the region of the route you picked, your traffic is definitely going through it; you can cross-check on any page that displays your IP. If the exit IP has not changed, the usual reason is that the client is still in rule mode and the domain you are visiting matches a direct-connection rule — switch to global mode, verify again, then switch back to rule mode.
If the connection succeeds but pages will not load, work through the checks below in order — two or three steps usually pin it down:
- Update the subscription once in the client to rule out a stale route list.
- Switch to a route in a different region to rule out a temporary wobble on one route.
- Check that the device clock is accurate; a time offset breaks the connection handshake.
- Restart the client, and the device too if needed.
Using one subscription across several devices needs no extra setup: repeat step 4 on the other devices, and there is no limit on simultaneous devices. If you get stuck on one of the checks, send the client name, OS version and the exact error text to the ticket section of the dashboard — it speeds things up a lot; ready-made answers to common questions are collected in the Help Center.
Step 6: Next steps if you want more depth
This page covers only the follow-along path to getting online and deliberately skips the theory and fine detail. Once you are up and running, specific situations — an AI tool blocking your login, streaming stuck at low resolution, which protocol to choose, how to pin an exit IP for the command line and CI — are covered in the sections below, so dip in as needed.
AI access guide
What ChatGPT, Claude, Gemini, Cursor and similar tools expect from your network, plus the key points of exit configuration for developer workflows.
Open the guide →Help Center
Four categories — account and subscription, connection and troubleshooting, speed and routes, billing and refunds — with ready-made answers sorted by topic.
Open the Help Center →Route list
Routes grouped by region with an explanation of route types — check which regions have IEPL dedicated lines before you pick.
View routes →Plan pricing
The three monthly tiers and data pack prices, what every plan includes, plus payment methods and refund details.
See pricing →Do I need an email address to sign up?
No. A username and password are enough — no email field, no verification message. The trade-off is that the password becomes the only way to recover the account, so keep it in a password manager.
Can I use one subscription link on several devices?
Yes — simultaneous devices are unlimited. Do not share the link with anyone else, though, since whoever holds it can use up your data; when you move to a new device it is safer to log in to the dashboard and copy the link again.
Do I need to buy a new plan for a new device?
No. Install a client on the new device and import the same subscription link — the plan and its data allowance follow your account.
Do I need to reinstall the client when routes are updated?
No. The subscription link stays valid long term and clients poll it for the latest routes; click update subscription once in the client and the new list is there.