Terms & Policies

Terms of Service

Last updated: September 2026 (2026-09)

These Terms of Service (the "Terms") apply to the cross-border network acceleration service provided at vpnay.com. By registering an account, purchasing a plan, or starting to use a client app, you confirm that you have read and agree to all of these Terms; if you do not agree with any part of them, please stop using the service.

  1. Service scope and coverage

    The service gives individual users accelerated access to international websites and overseas services through self-operated and partner routes, covering 120+ countries / 250+ routes, with clients for Windows / macOS / iOS / Android / Linux. It is delivered as a subscription: after purchasing a plan, you get a subscription link in the user panel and import it into the client for your platform.

    Routes and bandwidth are shared resources, so actual speeds depend on your local network, your ISP, and international link conditions. The route regions, route types, and remaining data shown in the user panel reflect the live data in that panel.

    The service is intended for personal use by individual users. Bulk corporate purchasing, redistribution, and commercial resale are outside the default scope of the service.

  2. Account and subscription rules

    Registration requires no email address — a username and password are enough. Account credentials are kept by the account holder, and any loss caused by leaked credentials is borne by the account holder.

    There is no limit on how many devices can be online on the same account at once, and you can use it on Windows / macOS / iOS / Android / Linux simultaneously.

    Subscription links are tied to the account and are personal credentials. Reselling, renting out, publicly sharing, or providing them to third parties in any form is prohibited, as is posting them on public channels. Using account traffic for resale, proxy subletting, bulk scraping, or any other activity beyond personal use is also prohibited. In such cases, the service may suspend or terminate the subscription for that account.

  3. Acceptable use requirements

    Users must comply with the laws and regulations of their location, as well as the terms of the websites and services they access.

    The service must not be used for any unlawful purpose, including but not limited to: infringing the intellectual property of others, distributing illegal content, carrying out network attacks, fraud, and any other activity that harms network security. Responsibility arising from a user's violation of these requirements rests with the user; the service will cooperate with valid legal process when it receives it.

    The service follows a no-logs, anonymous policy and does not record what users browse. For more details on data collection and handling, see the Privacy Policy.

  4. Billing, refunds, and data rules

    Monthly plans: ¥9.9/month for 60GB, ¥18/month for 250GB, ¥28/month for 500GB. Data resets every month on the activation date; if you upgrade mid-cycle, the price difference is prorated by the remaining days.

    Data packs: ¥158/300GB, ¥358/1000GB, ¥658/3000GB. Use them until they run out — they never expire.

    Refunds: a full no-questions-asked refund can be requested within 30 days of your first payment — just open a ticket in the user panel. See the pricing page for full details on plans and data packs.

    Payment methods: Alipay / WeChat / USDT.

  5. Service availability and liability

    The service is provided as is. The service makes reasonable efforts to keep routes available and stable, but does not guarantee any specific speed or latency, nor that any particular third-party website or service will be reachable at any given time.

    Regional policies and access rules for third-party platforms (such as streaming services and AI tools) are set by those platforms themselves. The service has no control over them and is not responsible for their content or policies.

    If service interruptions occur due to force majeure, international route adjustments, upstream data center maintenance, or similar causes, the service will restore them as quickly as possible but is not liable for indirect losses. To the extent permitted by law, liability is limited to the amount the user has actually paid.

  6. Account termination, term changes, and contact

    Users can request account deletion from the user panel. Once deleted, the subscription and any remaining data become void, so please request a refund before deleting the account.

    If an account is involved in reselling, sharing, unlawful use, or other behavior that violates these Terms, the service may suspend or terminate it and, depending on the circumstances, refuse any future registration for that account.

    These Terms may be updated as the service changes. When they are, a new "Last updated" date will appear at the top of this page, and major changes will be announced on the site. Continuing to use the service after a change means you accept the updated Terms.

    For questions about accounts, subscriptions, and refunds, please submit a ticket through the ticket system in the user panel; tickets are handled in the order they are received.

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